Home Services On-Site Management Services Distance Management Services Practice Valuation Ownership Transition Project Services Management Tools On-Line Orders Download Order Form Management Groups Benchmarks WellMP® Study Benchmarks 2011 Benchmarks 2010 Benchmarks 2009 Benchmarks 2008 Travel Calendar News and Articles Staff Contact Us BENCHMARKS 2010: A STUDY OF WELL-MANAGED PRACTICES Each of the five chapters of Benchmarks 2010: A Study of Well-Managed Practices includes an introduction, the survey questions and results, and management recommendations specific to the chapter topic. In addition, we've included a variety of new management tools for each chapter developed for immediate use in your practice. Chapter 1 – Hiring and Compensation: Treat your team as your greatest asset and your practice will thrive     • How to Hire a Receptionist     • Qualities of a Stellar Receptionist     • Receptionist Interview Questions     • Questions for Selected Qualities Chapter 2 – Team Development: Developing your employee's skills to help them contribute to the practice     • Mentorship 101     • Building a Leadership Development Program     • Identifying the Leaders in Your Practice     • Six Tips for Great Employee Evaluations     • Employee Self-development Plan     • Employee Performance Evaluation Form Chapter 3 – Client Value: How to exceed your clients expectations     • How to Build a Brand for Your Veterinary Practice     • Using Social Media Successfully     • Surveys: Your Top Tool for Listening to Clients Chapter 4 – Tactical Planning: Assess the current state of your practice and plan for the future     • Sample Tactical Planning Agenda     • Steps to Facilitate Change Chapter 5 – Succession Planning: Assess the investment return on your practice and plan for a successful transition of ownership     • Your Plan for Financial Independence     • Key Qualities and Competencies for an Associate     • Medical Development Responsibilities     • Building Blocks that Create Successful Veterinary Practice Owners     • Timeline for Planning the Sale of a Veterinary Practice     • Topics to Discuss before Becoming Partners To purchase Benchmarks 2010 A Study of Well-Managed Practices use the link http://www.industrymatter.com/benchmarks2010.com or contact Daphne Haenszel at dhaenszel@wellmp.com To view Benchmarks 2011: A Study of Well-Managed Practices click here To view Benchmarks 2009: A Study of Well-Managed Practices click here To view Benchmarks 2008: A Study of Well-Managed Practices click here © 2011 Wutchiett Tumblin and Associates Well-Managed Practice, WellMP, WMP, and Better Management is Better Medicine are registered trademarks of Wutchiett Tumblin and Associates Terms & Conditions