A Wealth of Employee Development Tools at your Fingertips

Each of the five chapters of Benchmarks 2006 Employee Management Guide: A Study of Well-Managed Practices includes an introduction, the survey questions and results, and management recommendations specific to the chapter topic. In addition, we've included a variety of new management tools for each chapter developed for immediate use in your practice.

Chapter 1    Finding the Right Fit: Hiring
                    Receptionist Position Description
                    Licensed Technician Position Description
                    Telephone Interview
                    Working Interview Assessment

Chapter 2    Training and Communicating
                    Receptionist Training Protocol - Level I
                    Receptionist Training Protocol - Level II
                    Licensed Technician Training Protocol - Level I
                    Licensed Technician Training Protocol - Level II
                    Licensed Technician Training Protocol - Level III

Chapter 3    Evaluating and Promoting
                    Evaluation of Performance Qualities
                    Employee Self-Development Plan

Chapter 4    Compensation and Benefits
                    Pay Ranges by Level of Competency


Chapter 5    The Practice Manager's Role
                    Quiz: Do You Need a Manager?
                    Collaborative Teamwork Charts
                    The Talents and Competencies of an Administrator or Manager
                    Hospital Administrator Position Description
                    Practice Manager Position Description
                    Business Administrator Position Description

To purchase Benchmarks 2006 Employee Management Guide: A Study of Well-Managed Practices link to www.Veterinary Practice Management or contact Kevin Roseberry at kroseberry@wellmp.com.

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